REFUND POLICY
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items that cannot be returned:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Defective Items Received
If your order is delivered defective in whole or in part, you can request a reshipment or a refund of the defective item(s). To do so, please send us an email at info@cxecomgroup.com with proof of purchase (e.g., a screenshot of the confirmation email you received when placing your order) and a photo of the affected items. Please also specify in the email whether you prefer a reshipment or a refund of the defective items.
Order Cancellation (if applicable)
Most orders are processed within 24 hours. If you wish to cancel your order for any reason, please email us at info@cxecomgroup.com
A majority of in-stock items are processed and/or shipped within 24 hours, so it is imperative that you contact us within this time frame to attempt to cancel your order before it is processed and/or shipped.
We cannot accommodate any cancellation requests once the order has already been processed.
Replacement and Store Credit (if applicable)
- Exchange your item for a different size/colour.
Exchanges are only available for size and/or colour of the same style. Exchanges for different products are strictly not allowed. We recommend returning your original item for a refund and then placing a new order for the desired product.
- Refund details and store credit
By default, the refund method is store credit.
If you wish to receive a refund to the original payment method used for your purchase, you must notify us by email at info@cxecomgroup.com. Orders that are exchanged or items returned/exchanged due to manufacturer defects will not incur restocking fees. Fees will be applied to the original order and the balance will be refunded.
Only the final paid price (after any discounts) will be refunded.
Discount codes or vouchers cannot be re-issued and are non-refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund request.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Refund Processing Time
- For credit card payments: Refunds appear in your bank account within 5 to 10 business days.
- For PayPal payments: Refunds appear within a few hours.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@cxecomgroup.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cxecomgroup.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.